Do you offer a Military Discount?
YES! Our discount is for Current & Former U.S. military. Go ahead and do your shopping online and then at checkout you will see that we have partnered with GovX to verify your status. Click the GovX icon and get signed up. You will then receive a code that you can apply at checkout. Registration is free for life and you'll be able to save on hundreds of top brands like Lakewood Products!
What happens if I forget to use a discount code?
Oops we are sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order. In addition, discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.
What happens if I want to change my order before it ships?
Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been processed and marked shipped it is too late.
Do you have a warranty or guarantee?
If your Lakewood case does not give you easier access and better protection within the first 30 days of owning it, we will refund your money, no questions asked! Shipping cost to Lakewood Products is the responsibility of the customer. Once product is returned in new condition we will issue a refund for the cost of the case (we do not refund original shipping costs).
All NEWER Lakewood cases are covered by a lifetime warranty against defects in materials and craftsmanship. Any defects in workmanship will be covered by Lakewood Products. Damages due to accident, improper care, negligence or normal wear, where Lakewood is not at fault, are not covered. If you have warranty questions, please contact us at sales@lakewoodproducts.com and we will go through what is covered and what isn’t and get you instructions on how to proceed with a warranty repair. We will ask for specific items to begin this process. Please note you will be responsible for shipping it to us for the repairs/replacement. Lakewood will pay the return freight for warranty product shipped back to the customer.
Do you ship Internationally?
If you are from Canada you can order directly through our website. If you are from another country, please call or email us directly for all international shipment quotes. We will need to know what case(s) you are interested in and shipping address. Lakewood offers several shipping services for international orders.
International orders will ship via UPS, FedEx, US Mail, or DHL. Also, please note that you the customer are responsible to handle all custom charges, taxes, and/or duties, and know how your country will handle incoming shipments.
Will I be charged customs and import duties in Canada or Australia?
The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Lakewood Products. In the event this happens, Lakewood Products may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
How do you ship your products?
We work with several shipping carriers to offer our customers the best rates.
Standard Lakewood orders to the contiguous 50 states and Canada ship via UPS, FedEx, US Mail (USPS), or Spee-Dee Delivery Service where available. Hawaiian, Alaskan, and international orders, will ship via UPS, US Mail (USPS), or FedEx. Please contact us prior to ordering for all international orders and rush delivery options.
How long will it take to ship my order?
Please allow 1 to 2 days for order processing. Depending on the time of the year. For rush shipping options, please contact us BEFORE placing your order.
Please note: Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been shipped it is too late.
How much does shipping cost?
Shipping costs are calculated at checkout.
Can I exchange an item?
We do not do exchanges. Due to the volume of orders we process, it is easier to have you send it in for a return and then have you go and purchase the item you want.
What is your return policy?
30-day, no questions asked return policy on all new products. If your Lakewood case does not give you easier access and better protection we will refund your money, no questions asked. Please note that BARGAIN CAVE items CANNOT be returned. They are sold as is.
If you have return questions, please email us at sales@lakewoodproducts.com and we will go through the steps to get started. If your return is accepted, we’ll send you return shipping instructions on how and where to send your package. You will be responsible for the shipping back to us. Items sent back to us without first requesting a return will not be accepted.
My package and/or case arrived damaged. What do I do?
Immediately use your smartphone to take pictures of the defective or damaged area and email the images to sales@lakewoodproducts.com including the tag in the image showing it is still attached. If the box was damaged we will also will need photos of the box prior to you opening it.
Indicate "Defective" or "Damaged" in the subject line and include the first and last name on your Lakewood account, order #, and name of the item.
You will receive a response from our customer service support team within 24-72 hours with further instructions.
Prop 65 Warning
California Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.
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