Shipping policy

ALL SHIPPING PRICES LISTED ON OUR WEBSITE ARE FOR GROUND SERVICES ONLY - IF YOU ARE IN A RUSH, PLEASE CALL PRIOR TO PLACING YOUR ORDER TO MAKE SURE WE CAN MEET YOUR DEADLINE.

Do you have a retail store?

We DO NOT have a retail store. We are a manufacturing facility. Please check out our dealer locater located here on the website to find a retail location near you so you can view the products in person or come visit us at a trade show.

If you are local, and you are interested in ordering and picking up your item please email us at sales@lakewoodproducts.com to get you a code for pickup. You will place your order, enter the code, then we will process it in the order received, and email you when it is ready to be picked up. This is generally 1 to 2 business days just like online orders. We do not offer same day pick up. We also have very limited pick up hours due to being a manufacturing facility, so sometimes it's best to just ship to your location.

Do you ship Internationally?

If you are from Canada you can order directly through our website. If you are from another country, please call or email us directly for all international shipment quotes. We will need to know what case(s) you are interested in and shipping address. Lakewood offers several shipping services for international orders.

International orders will ship via UPS, FedEx, US Mail, or DHL. Also, please note that you the customer are responsible to handle all custom charges, taxes, and/or duties, and know how your country will handle incoming shipments.

Will I be charged customs and import duties in Canada or Australia?

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Lakewood Products. In the event this happens, Lakewood Products may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

How do you ship your products?

We work with several shipping carriers to offer our customers the best rates.

Standard Lakewood orders to the contiguous 50 states and Canada ship via UPS, FedEx, US Mail (USPS), or Spee-Dee Delivery Service where available. Hawaiian, Alaskan, and international orders, will ship via UPS, US Mail (USPS), or FedEx. Please contact us prior to ordering for all international orders and rush delivery options.

How long will it take to ship my order?

Please allow 1 to 2 business days for order processing. We are closed on the weekends. Depending on the time of the year. For rush shipping options, please contact us BEFORE placing your order.

Please note: Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been shipped it is too late.

How much does shipping cost?

Shipping costs are calculated at checkout.

My package and/or case arrived damaged. What do I do?

Immediately use your smartphone to take pictures of the defective or damaged area and email the images to sales@lakewoodproducts.com including the tag in the image showing it is still attached. If the box was damaged we will also will need photos of the box prior to you opening it.

Indicate "Defective" or "Damaged" in the subject line and include the first and last name on your Lakewood account, order #, and name of the item.

You will receive a response from our customer service support team within 24-72 hours with further instructions.