ALL SHIPPING PRICES LISTED ON OUR WEBSITE ARE FOR GROUND SERVICES ONLY - IF YOU ARE IN A RUSH, PLEASE CALL PRIOR TO PLACING YOUR ORDER TO MAKE SURE WE CAN MEET YOUR DEADLINE.

Do you offer a Military Discount?

YES! Our discount is for Current & Former U.S. military. Go ahead and do your shopping online and then at checkout you will see that we have partnered with GovX to verify your status. Click the GovX icon and get signed up. You will then receive a code that you can apply at checkout. Registration is free for life and you'll be able to save on hundreds of top brands like Lakewood Products!

What happens if I forget to use a discount code?

Oops we are sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order. In addition, discount codes can't be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

What happens if I want to change my order before it ships?

Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been processed and marked shipped it is too late.

Do you have a warranty or guarantee?

All NEWER Lakewood cases are covered by a lifetime warranty against defects in materials and craftsmanship. Any defects in workmanship will be covered by Lakewood Products. Damages due to accident, improper care, negligence or normal wear, where Lakewood is not at fault, are not covered. If you have warranty questions, please contact us at sales@lakewoodproducts.com and we will go through what is covered and what isn’t and get you instructions on how to proceed with a warranty repair. We will ask for specific items to begin this process. Please note you will be responsible for shipping it to us for the repairs/replacement. Lakewood will pay the return freight for warranty product shipped back to the customer.

Do you ship Internationally?

If you are from Canada you can order directly through our website. If you are from another country, please call or email us directly for all international shipment quotes. We will need to know what case(s) you are interested in and shipping address. Lakewood offers several shipping services for international orders.

International orders will ship via UPS, FedEx, US Mail, or DHL. Also, please note that you the customer are responsible to handle all custom charges, taxes, and/or duties, and know how your country will handle incoming shipments.

Will I be charged customs and import duties in Canada or Australia?

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Lakewood Products. In the event this happens, Lakewood Products may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

How do you ship your products?

We work with several shipping carriers to offer our customers the best rates.

Standard Lakewood orders to the contiguous 50 states and Canada ship via UPS, FedEx, US Mail (USPS), or Spee-Dee Delivery Service where available. Hawaiian, Alaskan, and international orders, will ship via UPS, US Mail (USPS), or FedEx. Please contact us prior to ordering for all international orders and rush delivery options.

How long will it take to ship my order?

Please allow 1 to 2 days for order processing. Depending on the time of the year. For rush shipping options, please contact us BEFORE placing your order.

Please note: Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been shipped it is too late.

How much does shipping cost?

Shipping costs are calculated at checkout.

Can I exchange an item?

We do not do exchanges. Due to the volume of orders we process, it is easier to have you send it in for a return and then have you go and purchase the item you want.

What is your return policy?

30-day, no questions asked return policy on all new products. If your Lakewood case does not give you easier access and better protection we will refund your money, no questions asked. Please note that BARGAIN CAVE items CANNOT be returned. They are sold as is.

If you have return questions, please email us at sales@lakewoodproducts.com and we will go through the steps to get started. If your return is accepted, we’ll send you return shipping instructions on how and where to send your package. You will be responsible for the shipping back to us. Items sent back to us without first requesting a return number and following our instructions will be subject to a 20% restocking fee PLUS return shipping fees. Items must be returned in new condition and within 10 business days of receiving your return instructions and RA number.

My package and/or case arrived damaged. What do I do?

Immediately use your smartphone to take pictures of the defective or damaged area and email the images to sales@lakewoodproducts.com including the tag in the image showing it is still attached. If the box was damaged we will also will need photos of the box prior to you opening it.

Indicate "Defective" or "Damaged" in the subject line and include the first and last name on your Lakewood account, order #, and name of the item.

You will receive a response from our customer service support team within 24-72 hours with further instructions.

Do you have a retail store?

We do not have a retail store. We have a manufacturing facility. Please check out our dealer locater located here on the website to find a retail location near you so you can view the products in person or come visit us at a trade show.

If you are local, and you interested in ordering and picking up your item please email us at sales@lakewoodproducts.com to get you a code for pickup. You will place your order, we will process it in the order received, and then call you when it is ready to be picked up.

What are Lakewood Cases made of?

To give you hard case protection, the inside of the case is made from a highly durable ABS plastic. The soft outside of a Lakewood Case is made with a foam lined denier nylon. For added durability, the bottom of most of our cases uses a ballistic nylon material but on some of our fishing cases you will see mesh bottom to allow drainage and airflow. In our gun and bow cases a high density polyurethane foam lines the ABS plastic to protect your bow and other gear.

Lakewood is the only manufacturer of soft sided hard cases. A soft sided hard case is a hard durable ABS case wrapped in a soft outer shell, combining all the advantages of a soft case with the strength and protection of a hardcase, without any of the disadvantages. Our cases are TSA compliant and in most cases lighter than the other hard cases.

What Lakewood bow case will fit my bow?

To determine what case will fit your bow, measure your bow from the end of one cam to the end of the other cam. This will give you the overall bow length. Depending on the size of the cams, the overall length is normally 4” to 6” longer than the axle to axle length. The 41” bow case will fit bows with an overall length up to 40 ¾”. The 45” bow case will fit bows with an overall length between 41” and 44 ¾”. Please refer to the specific product description and diagram for more detailed information.

If you have one of the newer shorter axle to axle bows please mention that in the comments section of your order so we can add additional foam in your case.

What Lakewood tackle box will fit my lures?

Please refer to the specific product description and diagram for more detailed information. We offer tackle boxes for smaller pan fish lures all the way up to large musky/pike lures.

Can I customize my case?

The outer denier nylon material of Lakewood Cases can be custom embroidered with your club/company’s logo. We offer embroidery on many of our gun and bow cases, and some of our fishing cases. We do have minimum quantity requirements for custom cases, and there are additional fees. We no longer do names on individual cases. Custom orders must be handled via phone so contact us for more specifics PRIOR to ordering. Embroidery gets done before the case gets built so please expect a 2 to 3 week turn around time on custom orders depending on time of year.

Where are Lakewood Products Cases made?

Lakewood cases are proudly made in Suamico, WI. From beginning to end, a Lakewood is 100% assembled and made in the USA, in our factory, by our employees.

Are your cases waterproof?

Lakewood cases are water resistant. The seams and zippers on our cases are not glued and welded shut. However, the materials are sewn tight enough that many of our cases will float (if they don't have the open mesh bottom/top). We have even had customers clean their cases with a hose, pressure washer, or by running them through the car wash, without water entering their case.

Can you lock a Lakewood Case?

Lakewood Cases feature lockable zippers for travel. When the two zippers are pulled together, they create a ring that a luggage or TSA compliant lock can be attached too.

I have seen an item I liked, but I can't find it on your website, do you still carry it?

We understand how frustrating it can be to not find the item that you are obsessing over. All items that we currently sell and manufacture are listed on the website. If you don't see it, then it has probably been discontinued. And while we make everything right here in Wisconsin, we are not able to make it for you or bring it back in to production.

Is the Lakewood Extreme Muskie Box still available as I see it in select stores?

Yes we do continue to make the Lakewood Extreme for select dealers. We do not sell this directly on our website and you will need to go through that dealer who has them.

Can I have a custom case made?

While we are a manufacturing facility and do make custom items they must be done in high quantities. If you are looking to have 500 or more of an item created please reach out. If you are looking for less than 500, we are unfortunately unable to accommodate those requests.

How do I get on your Ambassador or Pro Staff team?

We open up applications for our Ambassador and Pro Team in October every year. Please watch on our social media and we will announce it. In the meantime, make sure you are tagging us in any photos that have your Lakewood Products in it so we can see what kind of social media work you do. We do require our applicants
to already own and be using Lakewood Products.

Do you offer wholesale or dealer accounts?

YES! Please email sales@lakewoodproducts.com for more information.

Prop 65 Warning

California Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.

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